Returns and Refund Policy

Last updated: November 15, 2026

Returns and Cancellations

At Watch Emperor, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 14 days after your order is delivered.

To be eligible for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Include original tags, packaging, and accessories.

• Not show signs of damage caused by misuse or improper handling.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Return Shipping Costs

For returns due to personal preference, incorrect ordering, or other non-defective reasons, the customer is responsible for return shipping costs.

If the item is defective, damaged upon arrival, or incorrect due to our error, Watch Emperor will cover reasonable return shipping costs or provide an appropriate alternative solution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us as soon as possible and provide your order number and clear photos or videos of the issue.

We will review the issue and, where appropriate, offer a replacement, refund, or other reasonable resolution.

Exchanges

If you would like to exchange an item, please contact us before returning it. Exchanges are subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method unless otherwise agreed. Processing times may vary depending on your bank or payment provider.

Shipping charges, customs duties, and taxes are non-refundable unless required by applicable law or the return is due to our error.

Order Cancellations

You may request cancellation of your order within 15 minutes after placing it, provided the order has not already been fulfilled or shipped.

After this period, cancellation may not be possible. If the order has already been shipped, please follow the return process.

Non-Returnable Items

Items may be excluded from return where permitted by applicable law, including items that have been used, damaged by the customer, or otherwise fail to meet the return eligibility requirements.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where mandatory local laws provide greater protection, those laws will apply.

Contact Us

For return, refund, exchange, or cancellation requests, please contact:

Email: fuhao104@outlook.com

WhatsApp: +86 19827528499

Website: https://watchemperor.com

Please include your order number when contacting us.